1. Introduction

Elevation Deck Company (“Elevation Decks,” “we,” “our,” or “us”) is a DBA of The Window & Door Company. We respect your privacy and are committed to protecting the personal information you share with us through our website and communications.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or request a consultation.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you complete a form or request a consultation, we may collect:

• First and Last Name
• Email Address
• Phone Number
• Project Type
• Property Address (if provided)
• Any information submitted through contact forms

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on site
• Referral source

This information is collected through cookies and analytics tools.

3. How We Use Your Information

We use collected information to:

• Respond to consultation requests
• Schedule on-site evaluations
• Provide project estimates and proposals
• Communicate regarding your project
• Improve our website and services
• Analyze site performance and marketing effectiveness

We do not sell your personal information.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance user experience
• Track website performance
• Analyze traffic through tools such as Google Analytics
• Improve marketing campaigns

You may disable cookies in your browser settings if you prefer.

5. Third-Party Services

We may use trusted third-party services to support our operations, including:

• Website hosting providers
• CRM systems
• Email marketing platforms
• Analytics services (e.g., Google Analytics)

These providers may process data on our behalf but are not permitted to use your data for their own marketing purposes.

6. Data Security

We take reasonable administrative and technical measures to protect your information. While no online system is 100% secure, we implement safeguards to prevent unauthorized access, misuse, or disclosure.

7. Your Rights

You may:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information

To make a request, contact us at the information below.

8. Children’s Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Information

Elevation Deck Company

A DBA of The Window & Door Company

Wake Forest, North Carolina

Email: info@elevationdeckcompany.com

Phone: 919-263-1953

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11. Advertising & Remarketing

We may use third-party advertising services, including Google Ads and Meta (Facebook/Instagram), to display advertisements to users who have previously visited our website. These services may use cookies to serve relevant ads.

You may opt out of personalized advertising through your browser or ad platform settings.